Caring Counts

Keynotes
Digital StoryTelling Pathfinder

"Create personal, emotional, memorable and shareable customer experiences"

#CaringCounts

"A brand is what a business does, reputation is what people remember and share"

@TedRubin - www.tedrubin.com
#RonR #NoLetUp

"I think of customer service as an offence not a defence"

@GaryVee - www.garyvaynerchuk.com

"The last ten years were about social media.  The next twenty years will be about customer service"

@PeterShankman - www.shankman.com

#CaringCounts
Keynotes

Passionate, inspiring, informative.

Keynote #1
My "Social Media" Philosophy
"Age is just a number, people aren't"

#CaringCounts

Social Media to Adam isn't a place to make sales, but it is a place to make connections.  When you start turning those connections into genuine friendships, your brand will flourish. People want to do business with people they like.  However when they LOVE you, they will tell the world to do business with you. 

Keynote #2
Customer Service

"Let your service do the talking"

#CaringCounts

 In this fun and engaging talk, Adam will take you back to his days as GM of a restaurant where he had his city talking.  Whether you are on the front line, in the office, or the one that pays the bills, his energetic talk is sure to inspire.  Adam will explain why creating a culture, of going the extra "100 miles" as the norm, will help create word of mouth, increase your bottom line, and help your staff become the
best team that they can be.

Keynote #3
The Business of Relationships
"How To Win In 2016"

#CaringCounts

In  2016 relationships matter more than ever.  Let Adam take you on a journey through his story, where he will inspire you to make deep connections with your clients both in person and through the world of social media.  If you are looking for the "secret sauce"  in "The Business Of Relationships", you've found it.

Digital Storytelling Pathfinder

"People don't buy what you do, they buy why you do it" - @SimonSinek 

We All Have A Story!

People love to tell stories of the newest movie they watched, a song they heard, a new TV series, and even their favourite brands.

What are they saying about your brand?

No longer do our customer interactions end at the door.  We now have the ability to tell our story to the consumer in the comfort of their own home, at their office and on their phone 24 hours a day. 

Do you have them talking?  

We can help with that.

Let us help you both shape and amplify your story.  Book us for a consultation, as we take your words and your passion, and help the world not just see what you do...but WHY.

Listen. Learn. Advise. Activate.

For a consultation please contact

Adam
Digital Storytelling Pathfinder
CaringCountsGlobal@gmail.com

Media 

ZombieLoyalists.com

Adam and his restaurant are featured in "New York Times" Best Selling Author
Peter Shankman's book "Zombie Loyalists" which is about -
"Using Great Service To Create Rabid Fans"

 http://shankman.com

Pineapple Award - TIANS

Adam and his restaurant were awarded the @TIANS "Pineapple Award" for providing exceptional and memorable hospitality to many visitors of the province of
Nova Scotia, Canada.
http://www.tians.org/images/2013PAStories.pdf

Featured Interview
@GlobalHalifax Morning Show

Word started to spread, and eventually the call came to be featured on the Global Morning Show.  Adam spent a few minutes with the crew, there were stories, there were laughs and there were ALMOST some tears...almost.
http://globalnews.ca/video/1170579/halifax-pub-holds-caringcounts-campaign

Blog Post
"Let your backbone slide.  OHHHHHH YEAAAAAAAH!"

Adam's, now friend, Mike Tanner went to see his first ever keynote.  Mike had zero expectations...actually he had less than zero expectations.  

"I had no intention of going to Adam Purcell's session at Podcamp. None. I didn't know Adam (@PurcelliRaptor).  I didn't pay attention to what his talk was going to be about.  I didn't read his bio.  Nothing.  However, I went.  Several friends were going to it and I decided to tag along...." See link below.

http://oneredcat.com/podcamp-episode-3-adam-purcell-let-your-backbone-slide-ohhhhhh-yeaaaaaaah/

Follow Mike on Twitter or Inquire about his services:
https://twitter.com/oneredcatmedia

You see, Adam’s message, in the end, isn’t about bottom lines and sales receipts. It’s about experiences that are memorable.

"Activate your fans, don't just collect them like baseball cards."

@JayBear - www.jaybaer.com

"There are some people who listen to you when you talk and there's other people who just wait for their turn."

@BryanKramer - www.bryankramer.com

"Customers will never love your company until your employees love it first."

@SimonSInek - www.simonsinek.com

Kind Words

Adam Purcell is a relationship builder, a first class communicator with excellent leadership skills and an empathetic charismatic individual.  When I think about Adam the first thing that comes to my mind is his ability to storytell in an incredibly unique and engaging way.  Adam draws people towards him by the way he involves his community and captivates attention instantly from the moment he starts speaking.  He has a rare ability to connect with his audience in such an emotional way that you feel as though you are experiencing the stories he tells first hand.  I would not hesitate to recommend Adam as a speaker at all levels within the business world, he can adapt to his audience and more importantly make everyone at multiple levels feel inspired and ready to take action.

- Victoria Taylor - @VictoriaTaylUK - Founder www.blendsocial.co.uk - Summit Live UK 2017

Just wanted to pass along a quick note to let you know the resounding effect your session had with our team here at Pictou Lodge.  Although the team here has always gone above and beyond for our guests here on resort, your message and inspiration has "branded" this effort.  As I walk about the resort here on a daily basis I see great examples of #CaringCounts efforts being made from all departments, whether it be guest services, dining room, housekeepers, and even our maintenance crew.  And then the crew are picking up their devices and letting the world know about the effects of their "#CaringCounts" efforts.

I have also been getting great feedback from guests about the efforts made by our great team here.  Both in private messages and on public forums.  This word of mouth has definitely had a positive impact on our business from a revenue perspective.  Our guests are seeing value in having an engaged team here and we are able from a business perspective to capitalize on these efforts.  Demand keeps going up and we are able to increase pricing. The effects of focusing on the guest experience, both from an infrastructure perspective, and from a team development perspective, has led to a nice profitable business scenario.

Our "#CaringCounts" efforts have also helped in personnel recruitment.  As our team here take pride in their efforts and brag about them on their own personal forums, others have come forward and asked for employment here because it is the type of culture they are interested to work for.

I just wanted to pass along this note to let you know that your message was indeed heard and indeed relevant.  Thank you fro the effect you have had on the team here!

#CaringCounts has become everyday language here at The Pictou Lodge.

- Wes Surrett GM - www.pictoulodge.com

I wanted to drop a note and say thank you for the excellent keynote speech you gave at our annual Business Conference.

The feedback on your talk "Caring Counts", a social movement on and offline was very positive.  Your message the "Why" of social media really hit home with everyone in the room.  It was like a light bulb came on providing a clear understanding of what it is all about.

We look forward to having you speak to us again.  I would recommend you to any company or organization looking to give their a team a clear understanding of what social media is all about and why #CaringCounts

- Francis MacDonald Owner/Broker - www.pressrealty.ca

Some people demand attention when they deliver a presentation. Adam simply deserves it. He brings energy, emotion and insights without missing a beat. Loved every second of his presentation at Podcamp #RockstarStatus.

“Some people demand attention when they deliver a presentation. Adam simply deserves it. He brings energy, emotion and insights without missing a beat. Loved every second of his presentation at Podcamp #RockstarStatus.”

- Ross Simmonds  - http://rosssimmonds.com

At my first PodCamp in 2012, I was excited to increase my knowledge of technology and how to connect better with people; at my second PodCamp in 2013, I was interested in building some relationships with a few leaders in our social media region Returning for my third PodCamp Halifax in 2014, I had one goal – meet Adam Purcell.

“At my first PodCamp in 2012, I was excited to increase my knowledge of technology and how to connect better with people; at my second PodCamp in 2013, I was interested in building some relationships with a few leaders in our social media region Returning for my third PodCamp Halifax in 2015, I had one goal – meet Adam Purcell.”

- WIlliam Murray - http://www.williamcmurray.ca

“A while back, Adam decided to do something to change someone’s experience. What he probably didn’t realise at the time is that he wasn’t Just changing the experience but making a difference to their whole day, week, month or even whole life!”

“A while back, Adam decided to do something to change someone’s experience. What he probably didn’t realise at the time is that he wasn’t Just changing the experience but making a difference to their whole day, week, month or even whole life!”

- Bex Saunders - http://britchicksocialmedia.com

Contact

Adam Purcell

Founder

Speaker,
Customer Service,  Social Media,     Storyteller.

Email:
CaringCountsGlobal@gmail.com

Twitter: @CaringCounts
FB: @CaringCounts
Instagram: @CaringCounts
SnapChat: @PurcelliRaptor

Fun Service Stories

Patio Birthday Surprise

Hey Andrea, can you sing Happy Birthday for our customers?

So, you say you're a line dance teacher?

A harmless chat with a crew from Pennsylvania turns into the restaurant stopping for 5 minutes for a hoe down.

Seasons of Love

This is what happens when your Staff just "gets it"...Adam was surprised  with a flashmob on a dead Sunday in November at The Red Stag by his fantastic crew :)

"You can help a thousand, but you can't carry three on your back"

Jim Rohn - www.jimrohn.com

"Ask yourself two questions:
What if we train our staff and they leave?
What if we don't train our staff and they stay?"

@JohnDIjulius - www.thedijuliusgroup.com

"It's easier to love a brand when the brand loves you back"

Seth Godin (@ThisIsSethsBlog) - www.sethgodin.com